Updated on: 05/20/2025
This Terms of Service ("Agreement") governs your access to and use of the Juvio Application ("App").
The TOS define the rights and obligations of the parties when using the Application. They form the basis of the contractual relationship between the Member and App.
These Terms of Service (TOS) determine the main rules of use for the Application. They are supplemented by additional policies – the Privacy Policy – in order to provide the Member with clearer guidance on how to use the Application. In the event of a conflict between the various policies making the rules inaccessible, unintelligible and/or unpredictable, these TOS shall prevail over the Privacy Policy.
Should any provision of these TOS be declared invalid or inapplicable due to the effects of a law, regulation or ruling by a court with relevant jurisdiction, the other provisions shall remain effective and in force, unless these TOS become distorted, or the obligations of the parties significantly thrown out of balance.
App reserves the right, unilaterally and at any time, to add to or amend these TOS as it sees fit or to terminate the Services.
The Member will be informed of updates to the TOS via the Application and/or by email sent to the address provided by the Member. It is the Member is responsibility to ensure that this email address is valid.
It is the Member is responsibility to carefully read the updated TOS and to be fully aware of any changes ensuing from said updates.
Complete acceptance of the changes is implied by the Member is continued use of the Application's Services following the updates.
Should the Member not agree with changes made to the TOS, he or she has the option to end the Services and delete his or her Account as per Article 13.3.
All new versions of the TOS shall be effective immediately for all Members.
These TOS shall be governed by French law, exclusive of its conflict of laws rules.
In the case of dispute, the Member agrees to contact App directly in writing (by email or letter, to the email or postal address provided in article 15 hereof) prior to taking any judicial or extra-judicial action, in order to try and find an amicable settlement to this dispute.
Any challenge or dispute related to the formation, interpretation, performance or expiry of these TOS or in any connection therewith which has not been amicably settled shall be submitted to the relevant courts of Paris (Hong Kong).
The Application is available for free download through Apple's official platform. Supported devices include iPhones running iOS 10
Provided that the required conditions for Member status are met, App will assign the Member a personal Account, which includes:
Each Member may only have one Account.
Members can register using the following methods:
By registering, the Member is deemed to have read and accepted these Terms of Service and the Privacy Policy and agrees to comply with the rules contained therein, particularly those set forth in Article 8: Member Code of Conduct.
Members must be at least 18 years old and are fully responsible for the legality of their registration and use of the Account. If the Member chooses to edit their profile after registration, the information provided must be accurate, truthful, and kept up to date.
App is an application designed specifically for sharing life emotions and fostering emotional connections. It aims to help users find moments of calm in a fast-paced world while connecting with others who resonate with their feelings.
The app uses intelligent recommendations based on users' preferences, profile information, and past interactions to suggest potentially relevant emotional content and like-minded users. Users cannot modify the specific criteria of the recommendation algorithm, as these standards are essential to maintain the relevance and quality of the recommended content.
Each user is free to interact, communicate, and build friendships with others, subject to these Terms of Service and applicable laws and regulations.
The services provided by App do not constitute professional psychological counseling, medical advice, or commercial matchmaking services. Their sole purpose is to facilitate online interaction and communication between users sharing similar emotional experiences through the app.
App is very concerned with the protection of your personal data and the respect of your privacy. We suggest that you read our Privacy Policy and our Confidence Charter carefully to better understand how we process your personal data, available by clicking on the following links:
App agrees to provide the infrastructure and technical resources to provide a high-quality service to Members with an iPhone device running operating system version iOS 10 or higher.
App cannot be held liable for any operating fault on the Member is device or for any compatibility issue between the Application and the device.
In addition, every effort is made to ensure that the risks of fraudulent access to App's system are minimized. In this respect, App uses a firewall or equipment located between the Internet and the company's private network, in order to make its security more robust by filtering traffic to and from the internet. It is, however, impossible to fully guarantee the security of a network.
App is not responsible for any failures, interruptions or poor performance of the Member is internet provider Services, or for any cause beyond App's control which might interrupt or have an adverse effect on access to App Services.
The Member must have access to a secure email account. If such a precaution is not taken, or even if it is, while this probability remains low, the Member is Account may be vulnerable to fraud.
App shall also endeavor to avert Members of any exceptional risk of receiving spam Messages or Messages claiming to have been sent by App. The Member must be attentive and vigilant in order to avoid being the victim of scams and report any of the above circumstances to App by sending a letter or email to the address provided in Article 15 hereof.
App and its partners cannot be held liable for actions by its Members which are illegal or which incur criminal penalties, including but not limited to:
Any such behaviour may result in the suspension or termination of these terms and conditions of use in accordance with Article 13.3 herein.
When the content published by a Member is reported, the transmitter's account can be suspended or terminated according to the conditions set forth in Article 14.4. This decision is based on the proof given by the report's author and is made in order to ensure the withdrawal of the content in compliance with App's legal obligations.
The Member having originally published the reported content will in no case be informed of the identity of the report's author.
Outside the scope of this reporting system, the Member can decide to block another Member whose conduct does not comply with the rules of etiquette in order to prevent any conversation with him or her (mutual prevention of access to Likes, likes, Messages and voice messages that have been sent in the past and of sending any messages in the future, or being alerted of the presence of a Member who has been blocked, particularly if they think this Member is bothering them in one way or another). This action is confidential and enables Members to control the Members with whom they want to keep in touch or not.
This reporting system is accessible and operational:
The reporting system put in place by App does not replace any complaint and judicial procedure against a Member who authored the reported content.
In addition, in accordance with its Privacy Policy, App puts measures in place to support its Members' peace of mind and security on the Application.
The Member is solely liable for checking the identity of the people with whom he or she wishes to arrange a real-life meet-up. App may not be held liable for any problems whatsoever arising from a real-life meet-up.
Any use of App Services to organize a group meeting of its Members constitutes a misuse of the Service. This is why using the Application to plan or organize a demonstration in a public place is strictly prohibited. Should such a meeting take place, App may not be held liable in the case of a public order offense or any damage caused by such meeting.
In order to become a Member, all of the following conditions must be met:
App does not have a legal obligation or the technical resources to verify the identity and age of Members. However, in the event of any doubt or cause for suspicion, or following the use of the report feature by a third party pointing to identity theft or fictitious or incorrect information, App shall conduct an investigation as quickly as possible and may correct the information provided where necessary without misrepresenting the Member is profile.
For the duration of the investigation, App reserves the right to suspend the Account of any Member giving cause for suspicion as well as his or her access to the Application, and to conduct the necessary checks, in particular by asking him or her to send a copy of an official ID. The Member will be informed of the suspension of his or her Account via the application and/or by email to the address given by the Member pursuant to Article 14.4 hereof.
Should the Member be unable to provide said proof, or in the case of a proven offense under these TOS, App may terminate the Account of the Member in question in accordance with the conditions set out by Article 14.4 hereof.
The Member agrees to have only one single account. Failing that, App may delete the additional accounts, under the conditions described in article 14.4 hereof.
In order to remain a Member, all of the following conditions must be met:
The Member shall not copy and/or disseminate, and/or transfer technical data that it might intercept on the network connected to the App application.
Furthermore, in the event of obviously abusive or excessive behaviour by the Member, especially if it is repeated and/or unfounded, with the intention of using the paid Services offered on the Application for free, App reserves the right to suspend the Member's Account under the terms of Article 13.3 of these terms and conditions of use.
Members also commit to abide by the following terms of use:
The Member agrees to use the Application solely for personal use. The App network must not be exploited for commercial, promotional, electoral or recruitment purposes. It is strictly prohibited to send Messages of a marketing and/or commercial nature and/or newsletters via the App inbox, including but not limited to content, guidelines or hyperlinks to third-party sites or materials, particularly those of App's competitors.
The Member is only liable for his or her own actions and for the data that he or she publishes via the Application.
Should App be held liable for any failure by the Member to comply with its obligations, the Member shall hold App harmless against any conviction made against it regarding the Member is infringement of the law or of these TOS.
The Member may report unlawful content which violates French law or these TOS using the moderation tools provided by the Application in accordance with Article 7.3 hereof.
All photos of a pornographic or exhibitionist nature, or which violate modesty and are generally offensive to moral values are strictly prohibited. The publication of such photos will be considered a serious offense which can lead to the suspension and/or termination of the Member is Account under the terms of Article 14.4 of these terms and conditions of use, in addition to any other penalties that may be imposed by the courts.
App advises Members who wish to arrange real-life meet-ups to be vigilant. Members are solely responsible for verifying the identity of those with whom they meet. Real-life meet-ups are arranged independently of App and are the sole responsibility of Members. App cannot be held liable for any acts or problems of any type which have been committed or caused by Members and/or former Members when such events occur following use of the Application. In this respect, one of the intended benefits of the App messaging service, again to ensure that Members remain safe and free from harassment, is to enable Members to decide which people should be allowed to see their profiles and talk to them.
As regards the people with whom the Member has agreed to exchange Messages, it is recommended that Members do not too readily reveal information which is not included in the profile such as a phone number, address or surname. For safety reasons, App strongly advises that real-life meetings be arranged only in busy public places or that a friend or relative be informed of the meeting and that Members disclose their contact information only after a reasonable period of time.
The Member must regularly consult his or her inbox and notifications, which App will use inter alia to keep the Member updated on information pertaining to its Services. This information may also be sent to the email address directly provided by the Member when registering with a phone number, or the email used when logging in with Apple.
The Member may access the Services of his or her Account by connecting to the Application using a confidential user name and password. The Member is solely responsible for his or her login information and must ensure that no third party may access them. In particular, the Member shall specifically hold App harmless against any communication, use or declaration made using his or her Account.
The cost of equipment (hardware or software) required to access the Services together with all other costs related thereto, including telecommunications costs, shall be borne solely by the Member. The Member is solely responsible for the hardware used to access the Service.
Each Member may also sign up for a App subscription at any time.
Subscribers Members have access, in addition to free services, to additional services reserved for subscribers.
Subscription offers allow access to App Premium for a period corresponding to that of your subscription.
For eligible members, a promotional offer for a App subscription may be offered when the Member registers. This offer is valid for a limited period indicated in the offer. This offer is personal and valid only for first-time App subscribers and only once per Apple account, depending on your device.
Payment is due for the entire period of subscription at the time when the App contract is concluded.
Payment via your App Store account. Payment is processed and managed by the Apple App Store depending on your device.
App has no direct control over payment, exchange rate or transfer of funds nor on any possible fees inherent to these operations. Consequently, the Apple App Store alone are liable for their payment terms and processes.
This is why App has no control over reimbursement of your purchase. Any requests related to payment must be sent to your Store.
App does not collect any banking information. Your bank details are collected and processed directly by Apple and remain outside of App's control.
App does not collect any banking data. Your bank details are collected and processed directly by Stripe.
If the Member chooses to take out a App subscription, he/she will be bound from the date of subscription. The App access contract is binding between the parties from the date of its conclusion and for the duration of the chosen subscription period. In the event of termination by the Member before the end of the subscription period, the sums paid to App for this period will be forfeited and will not be returned to the Member.
Subscriptions are automatically renewed by default, which have a function enabling all subscriptions with application providers to be cancelled 24 hours before the previous subscription expires.
In the event of renewal of the subscription, and on receipt of automatic payment from your Store, App will validate your purchase and update your account, giving you access to App for a period corresponding to the amount received.
If you do not wish to use the default automatic renewal option,please cancel it in the App Store.
If you wish to circumvent this automatic renewal at the end of the subscription term set up by the Stores, you must deactivate it.
App offers the following three auto-renewable subscription plans:
Payment will be charged to your iTunes account upon confirmation of purchase. Upon renewal, your account will be automatically charged within 24 hours prior to the end of the current subscription period. Please ensure you cancel the auto-renewal at least 24 hours before the current subscription expires to avoid being charged for the next period.
As described in Section 9.6 below, payments are fully processed and managed by the Apple App Store, and applicable cancellation rights must be exercised directly through the App Store. Therefore, if a member wishes to exercise the right of withdrawal, they must notify the Apple App Store using the device on which the purchase was made:
The withdrawal form template and terms can be found at: https://www.apple.com/legal/internet-services/itunes/fr/terms.html
If a member violates the terms or applicable laws, App reserves the right to immediately terminate the contract without any liability and without the need to explain the reasons to the member. Under no circumstances are subscription members entitled to refunds.
The Member may receive push notifications through the Application to notify him or her of important events, including but not limited to:
The Member may change his or her push notification preferences through his or her Account settings.
The original works provided by App are exclusively owned by App. App holds all of the related rights.
Any representation and/or reproduction and/or distribution and/or partial and/or total exploitation of the content and Services provided by the Application, such as for example the software, animations, text, photos, videos, graphics and more broadly the general structure, through any method whatsoever and in any form whatsoever, in any format or through any medium whatsoever, is strictly prohibited without App's prior, express and written authorization, and may give rise to legal proceedings.
The usage rights granted by App to the Member are restricted to private and personal use. Any other use by the Member is prohibited without App's prior, express and written authorization.
The Member grants App and its partners a free-of-charge, non-exclusive, international and permanent license for the use, reproduction, representation, modification and translation of any basic intellectual property-related component and personality rights (including rights of image, name, and voice) (text, photos, videos, etc.) that it may provide through the Application for the non-exclusive purpose of communicating with other Members.
App shall use this license in a manner which complies with image rights, respect of personality attributes, and respect of the right to privacy which protects the user's personal data, without misrepresenting the true nature of the Member is profile and therefore in keeping with this profile. This license permits App to ensure that these components are compatible with its technical performance or the required media formats. These rights are granted on an international basis and throughout the performance of these TOS between the Member and App.
The Member shall retain ownership of any content and personal data that he or she provides.
The Member shall hold App harmless against any legal action, appeal or conviction brought against him or her due to his or her infringement of a third party's intellectual property rights. The Member shall hold App harmless against any claims or damages which may result from it including, but not limited to, requests for compensation.
As part of the Profile recommendation service, the Member grants App the same rights and guarantees of use as described in the aforementioned license. This is to enable the sending of the indicative selection of three profiles to other Members via the Application and via an editorial or themed newsletter sent by email. It should be noted that this list of recommendations may be different to the one the Member may find in their Profile on the App Application as Profiles are continuously refined based on their relevance and status.
It is strictly prohibited to design a product similar to the Application or to create a derivative, and more generally to be guilty of parasitism, imitation, a smear campaign or any other act of unfair competition. App reserves the right, in this case, to serve a writ on the Member in question in view of obtaining compensation for the injury caused by the Member.
Additionally, the Member who succeeds in or attempts to grant licenses or sub-licenses, or to sell, resell, transfer, assign, distribute or commercially exploit in any other way, or to make available the Services or Application to a third party in any way shall risk serious legal penalties.
Once the profile has been deactivated:
The Member may uninstall the Application from his or her cell phone at any time without notice. Consequently, the Member shall have no further access to the Application unless he or she downloads it again.
In case of breach of TOS by the Member, his or her account can at any time and after prior warning be suspended as a safeguard measure for a reasonable period of time and then terminated as of right by App.
App will be entitled to suspend a Member is account as long as necessary to allow App's customer service team to make all investigations necessary following the report as required by Article 7.3 hereof or in case of presumed breach of TOS which may be remediated.
In its decision to suspend the Account, App will consider the seriousness of the violation and whether it is repeated or isolated. For example, in the event of suspension following misuse of the service, i.e. frequent supply of obviously illicit content and frequent and manifestly unfounded notifications and complaints, App will consider :
The Member is invited to contact App customer service by email in order to obtain more information on the reasons for the suspension and in order to provide explanations and/or bring the proof that the breach has been remediated. Members may also turn to the internal complaints handling system set up by App.
Upon Termination of the Account:
The Member will not be able to create another account for a maximum 1-year period from the notification of the Account termination.
App will delete inactive accounts as defined below.
An account is considered inactive if after a continuous period of one year, both of the following conditions are met:
The Member will be informed by email sent to the address given in the Application of the deletion of his or her account subject to prior notice of eight (8) days.
During the period of notice, the Member may reactivate his or her Account, which results in the suspension of the termination procedure. All content from the Member is profile will then be preserved.
At the end of the period of notice and in the absence of a contrary intention expressed by the Member, the Account will be automatically deleted by App.
Once the Account has been deleted:
The Member will not be able to reactivate nor request reactivation of his/her old Account.
App may be contacted by mail: [email protected]
Neither App nor the Member are authorized to disclose information about the agreement between them, and each party agrees to comply with a confidentiality clause which requires them to prefer confidential negotiations in the event of a disagreement.